Why Program Details and Data Matter

Rob Szafarowicz
Samantha Mikos

Imagine you’ve worked hard all year long and have been awarded a distinguished leadership award. However, your dream quickly deflates when your award arrives months later, and once you open the box and hold that coveted trophy, you notice your name spelled incorrectly. To avoid mistakes like these, companies collect program details to ensure customer orders will match customer visions and be delivered on time.

The importance of program data collection for the customer order management process grows larger for custom work. Specializing in custom awards and gifts, the Cristaux International team has developed thorough and crucial systems for order processing. Without these procedures, we could not uphold our high standard of excellence. The details of your order matter, and the data you provide determines those details. Providing accurate program details empowers you, your recognition vision, and future orders.

Metal CNC lathe carving keys out of metal

What Are Program Details?

Program details consist of client or consumer information provided by them or collected by an organization. Examples include the customer’s name, shipping address, and payment information. With online processing becoming more and more popular, this data is essential for growing modern businesses.

Program data plays a vital role in order turnaround and fulfillment. For example, you order 50 employee recognition gifts to be personalized for each team member and shipped to their homes. Then, your manufacturer will, at the very least, need to know all recipient names, each individual recipient address, payment information, and your desired delivery date.

Metal Award

Benefits for Providing Program Details

You may be reluctant to share information with your vendor, or perhaps they have yet to gain your trust. Regardless of how you view customer data, collaborating with a top-notch recognition vendor will prove extremely beneficial.

Less Stress for You

When given a big document to fill out to complete your order, it may overwhelm you. However, it will save you time, effort, and stress in the long run. You won’t have to repeatedly revisit your order to provide more info. Instead, you invest your resources in the beginning, hand off your info to your vendor, and let them work their magic.

Less Stress for Vendors

When recognition vendors receive all the data they need by their requested deadline and in the correct format, there’s no greater feeling. From there, they can produce and ship your order with ease. They do not need to bother you with more questions or to revise data. They can realize your exact vision and every detail with confidence. Additionally, with saved time and effort, vendors can take on more customers and grow their business.

Money Saved

By providing your vendor with the correct information the first time, you avoid gaining additional costs. Also, by providing data on time, vendors can manufacture your order in accordance with your desired timeframe, without charging rush fees. For example, if you provide your vendor with incorrect addresses, then they will have to manage many returns. Those costs can pile up on you.

Easy to Reorder

Once you provide a trustworthy vendor with your information, you don’t have to provide it again. Whenever you’d like to reorder your pieces, you can save time on the clerical data collection. You can reorder with ease and relief, knowing your reorder will be as flawless as its original. However, make sure you update any changes in information like new shipping addresses.

Cristaux branded shipping boxes being loaded into FedEx truck for Drop Ship

Packages ready for shipment.

How Program Data Collection Goes Wrong

From bad haircuts to questionable fashion choices, humans make mistakes. Program data collection is not immune to this. Mistakes happen every day, and the best we can do is anticipate them.

Incompatible Formatting

One common pitfall of this phase in order processing is when customers do not follow instructions. For example, the vendor asks potential customers to complete a form they have provided. However, a customer disregards this request and submits their order information in a different format that is incompatible and time-consuming for the vendor to organize. The vendor may refuse your business for not respecting their creation process. Then, you find yourself at square one, looking for another vendor.

Incomplete Information

Another downfall for customers is not providing complete information in a timely fashion. If you don’t provide shipping information on time, then your vendor transforms their manufacturing facility into a storage warehouse. Your complete order sits on a shelf – collecting dust, taking up space, and causing you overnight shipping costs.

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Program Details: Best Practices

To get the most out of your time and money, be the best customer you can be.

  • Follow your vendor’s guidelines. Your vendor has an established way of doing things that best suit their production, so do yourself and your vendor a favor by respecting and adhering to their practices. Don’t add frustration that can be avoided by following the rules.
  • Complete information on time. Don’t turn your homework in late. This will only backfire on your organization, delaying your order and subsequent recognition program. Make note of your deadlines and stick to them.
  • Triple check your data before submitting. Measure twice, cut once. Before sending off your info to your vendor, take extra time to ensure every name, date, and address is correct. This way, you save resources in the long run, avoiding mishaps like returned shipments and spelling errors.

Excellence Is in the Details

Program details make up the building blocks for your custom orders. With each part placed correctly, the whole picture comes together to form a masterpiece: a flawless creation for you and your team. Your vendor wants to seamlessly produce your order, and everyone benefits when you do your part.

Contact the Cristaux team to start designing your custom award or gift today.