Request order support
Support submissions must be sent within 10 business days of receiving the award. To qualify for an order support claim, your request must fall under one of the following terms:
- Personalization on the award is inaccurate.
- The milestone award itself has been damaged in transit.
- The award box appears to be damaged.
- The award itself is not the correct milestone award (color, category)
Cristaux International Order Support
To submit an order support claim, please provide the following information: |
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| → Share Details About the Package To address the correct shipment, share tracking details, contact information of the recipient and a work order number that can be found on Reference Line #1 of every shipping label. |
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| →Provide At Least 3 Images Submit photos of the award, shipping box and material. If there are no pictures, Cristaux will not be able to process the claim. |
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| → Support Claim With Additional Documentation Provide any additional information that can help process your claim. This may include the original or copy of the itemized invoice and an order confirmation. |
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