Suppliers are the lifeblood of any industry, helping to sustain a healthy lifecycle of products and services. Suppliers provide the necessary materials, production assistance and even support to complete the manufacturing process. Without them, manufactures are left to perform a task that is near impossible: source and store all materials in-house.
A network of vendors allows a business to optimize on resources that they may have never known were possible. A database of thousands of vendors is not mandatory for a business to reach its ultimate potential. On the contrary, if done the right way, a healthy database comprised of a select number of vendors can unlock the code to success.
Mutual accountability is the first step in getting the most out of a healthy vendor database. By pre-establishing realistic expectations, each party agrees on a set standard of shared accountability. Therefore, a stable form of communication arises while quality control becomes more consistent. This ensures that each party is putting in equal effort to efficiently complete a project.
Since the accountability is there, a standard of expectations can be placed at a higher level. For instance, we at Cristaux have higher expectations of our custom award vendors because we hold ourselves to high standards. By implementing best practices, this allows fewer setbacks, and suppliers become more organized, speeding up the reconciliation process. By maintaining what can sometimes be a chaotic experience, customer needs are put first, and deadlines exceed expectations.
The best part about working with suppliers is that we work together to accomplish one goal. Each party has a vested interest in the same, successful outcome. Although we are all working in tandem, each vendor brings a different skillset to the project. This creates an impactful and unique relationship with our vendors.
We intentionally strategize these unique relationships. Cristaux believes that at the end of the day, we are all human. In turn, our relationships should feel more human and less transactional, and each relationship becomes a genuine partnership. Due to these partnerships, each relationship reaches a high level of authenticity that we steadily match with friendship.
Heightened Customer Service
The benefits of a well-preserved vendor database filter into the business in various forms. One of the more prominent advantages is a heightened level of customer service.
When a conscious effort is made to develop a genuine relationship, more than likely, that effort is returned. Subtle changes in the way each relationship is intentionally approached can reap a lot of benefits.
At Cristaux, we value our relationships by being kind and compassionate, and by respecting office hours or time zones. It can be as easy as remembering country holidays, birthdays or even sharing an appreciation through a year-end gift. As a company, we prioritize work-life balance. Subsequently, each client receives the same level of respect and more often than not, that respect is reciprocated.
Having an extensive vendor database is beneficial to expand and grow awareness of our brand. Moreover vendor relationships allow for more than expansion into established markets. If the relationships are nurtured properly, suppliers can endlessly open doors to a wide array of products and materials.
In light of our healthy, extensive vendor database, Cristaux is able to grow a custom recognition awards business to where it is today. Empowered by our strategic collaborations, we can reach out to our network of industry suppliers and find our untapped potential for expansion. Meanwhile, these partnerships directly impact revenue while simultaneously contributing to the general growth of our company.