Location
Multiple Locations
Position
Full-Time

We are looking at add a personable, energetic, and incredibly detail-oriented person to add to our sales team and account management team. The ideal candidate will be working directly with senior account managers and helping them process and manage new and existing clientele. We work with a lot of various industries, and the we are looking for someone who can handle a heavy workload but also likes to have a lot of fun interacting with a variety of clientele.

For the first couple months you would be shadowing and working directly with several account managers until you learned our systems and operations, and eventually we would look to provide you with your own book of business and incentive you to grow it from there! We are a very tech-savvy company, and the majority of our company is all online working from home now. You would also have the ability to visit our production facility in Elk Grove village and work directly with some of our operations team. Please No Recruiters. Qualified Candidates Only. 

Specific Position Requirements 

  • 2-3 years of experience in Customer Success/ or Account Management  
  • Set sales targets and specific performance metrics, aligned with business strategies. 
  • Communicate with clients at a senior level to resolve issues and inquiries. 
  • Generate innovative ideas to support customers and boost brand awareness. 
  • Use client feedback to improve customer service. 
  • Report on sales results to managers on a regular basis with suggestive improvements. 
  • Identify and approach potential clients. 
  • Stay up to date with product launches and provide support to clients and the sales team. 
  • Manage customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues. 
  • Manage customer inventory at all times and offer suggestions to reload inventory at appropriate replenishment points. 
  • Qualify inbound leads that come through and handle sales process. 
  • Responsible for redirecting higher qualified leads to Sr Account Managers or upper management for review. 
  • Personal and supportive talking on the phone or video conferencing with prospects and clients while achieving a prompt response time and follow up. 
  • Strong ability to follow processes and qualify prospects and new projects prior to arranging sales meetings or sending out quotations. 
  • Maintain a professional demeanor through all conversations and demonstrate a refined etiquette with tonality while holding true to ALL of Cristaux’s core values. 
  • Hold yourself and clients accountable for deliverables and deadlines. 
  • Excellent communication skills, self-motivated, self-starter, sense of urgency, well organized and very personable. 
  • Proficiency in BC 365, CRM Systems, LinkedIn, and Instagram for prospecting is highly recommended. 
  • Comprehensive understanding of MS Excel, MS Word and industry standard sales and purchase order software platforms. 
  • Maintain comprehensive project documentation. 
  • Perform order processing functions including creating formal sales orders and facilitating quotes within 48 hours. 

Basic Requirements 

  • Must have an understanding of high-end or luxury branding. A passion for design and manufacturing is a huge plus.  
  • Must be a self-starter and be able to do a project from start to finish. 
  • Well organized with the ability to communicate in an encouraging and stimulating manner, on a frequent basis with upper management, individuals, groups, and subordinates.  
  • Capable of working in a team environment. 
  • High degree of intellectual horsepower, and ability to creatively work through resolutions. 
  • Demonstrate creative, organizational, and collaborative skills. 
  • Extremely organized and prioritizes project time management daily. 
  • Other duties as assigned. 

Position Type 

  • This is a full-time position, with serious potential of quick promotion. 
  • Please No Recruiters. Qualified Candidates Only. 

Education & Experience 

  • A minimum of two (2) to four (4) of sales and/or project management experience is necessary. 
  • Understanding of the promotional products industry is extremely helpful.  
  • An appreciation for design and manufacturing is a plus.  
  • Bachelor’s Degree is preferred. 

Benefits 

  • Autonomy. We don’t like to micromanage, but we expect you to get the job done. 
  • 401K, PTO, Company Bonus Pool, Apple MacBook, Competitive Compensation. 
  • Ability to work from home and visit our production facility when you need to break away.  
  • Ability to turn quickly and grow within an incredibly fun company!

Qualifications and Physical/Mental Requirements: 

  • Travel to our offices is sporadically required. Should have access to transportation. 
  • Please no phone calls. Cover letters are always appreciated. 

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